FAQ 

Perritale
Last updated: October 14, 2026

1. About The Perritale

What is The Perritale?
The Perritale is a pet apparel brand created for short-haired dogs with sensitive skin. We make soft, safe, beautiful clothing and everyday gear for the family with paws.

Why do you focus on short-haired dogs?
Because short-haired dogs feel the cold, the wind, and rough seams more than most. They often have sensitive skin, and regular dog clothes can be too rough, too tight, or too heavy. We design specifically for them.

Who are Coco and Cola?
Coco is an Italian Greyhound. She loves dresses, sunbathing, and pretending she didn’t steal your food. Cola is a Miniature Pinscher. He’s a little gentleman who only feels right in something sharp. They started The Perritale. They’re not pets. They’re family.

2. Sizing & Fit

How do I choose the right size?
Measure your dog’s neck, chest, and back length. Add two fingers for comfort. If your dog is between sizes, we recommend sizing up.

What if I’m not sure which size to choose?
Email us at support@perritale.com with your dog’s measurements and a photo. We’ll help you choose the right size.

Do you make clothes for all dog sizes?
We currently focus on small to medium short-haired breeds, including Italian Greyhounds, Miniature Pinschers, and similar sizes. If you’re unsure, contact us.

Will the clothes fit my dog’s body shape?
Our pieces are designed for short-haired dogs with sensitive skin. They are soft, flexible, and easy to put on. If your dog has a unique shape, contact us and we’ll do our best to help.

3. Products & Materials

What fabrics do you use?
We use soft, skin-friendly fabrics chosen for short-haired dogs with sensitive skin. Exact materials are listed on each product page.

Are your clothes safe for sensitive skin?
Yes. We design with no tags, no rough seams, and soft fabrics to reduce irritation. Every piece starts with comfort.

Are your clothes safe for dogs who chew or scratch?
Our clothes are designed for normal wear. They are not chew toys. Always supervise your dog when wearing new clothing, especially the first few times.

Do you use small parts that could fall off?
We avoid loose small parts whenever possible. If a product has buttons, charms, or closures, they are securely attached. Please check regularly for wear and tear.

Can I machine wash your clothes?
Yes, unless otherwise stated on the product page. Machine wash cold. Tumble dry low. Do not bleach.

Will the colors fade?
With proper care, colors should hold well. To keep them looking their best, wash cold, avoid bleach, and air dry when possible.

4. Orders & Payment

What payment methods do you accept?
We accept PayPal, major credit and debit cards, and other payment methods available at checkout.

Can I cancel or change my order?
You can cancel or change your order within 12 hours of placing it, as long as it has not shipped. Email support@perritale.com with your order number.

Can I change my shipping address?
Contact us within 12 hours of placing your order. If your order has already shipped, we cannot change the address.

Do I need an account to place an order?
No. You can check out as a guest. Creating an account helps you track orders and save your information for next time.

5. Shipping

How long does processing take?
Orders are processed within 1–2 business days after payment is confirmed. During peak seasons, it may take 3–5 business days.

How long does shipping take?

• US standard shipping: 3–7 business days

• International standard shipping: 7–14 business days

• International express shipping: 3–7 business days

Delivery times are estimates and may vary due to customs, carrier delays, or weather.

Do you offer free shipping?
Yes. US orders over $50 qualify for free standard shipping.

Do you ship internationally?
Yes. We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, selected EU countries, and other international destinations. If your country is not available at checkout, contact us.

Will I pay customs or duties?
International orders may be subject to customs fees, import duties, taxes, and brokerage fees. These charges are the customer’s responsibility and are not included in our prices.

How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can also visit our Track Your Order page.

6. Returns & Exchanges

What is your return policy?
You can request a return or exchange within 30 days of delivery. Items must be unused, unwashed, free from pet hair, and in original packaging.

Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

Do you offer exchanges?
Yes. We offer one free size exchange for US orders, subject to availability. International exchange shipping costs are the customer’s responsibility.

How long do refunds take?
Once we receive and inspect your return, refunds are processed within 3–5 business days to the original payment method.

Can I return a personalized or custom item?
Personalized or custom-made items are not eligible for return or exchange, unless they arrive damaged or defective.

7. Product Care

How should I care for my dog’s clothes?
Machine wash cold. Tumble dry low. Do not bleach. For best results, wash inside out and air dry.

Can I iron or steam the clothes?
If needed, use low heat. Do not iron directly on prints, labels, or delicate areas.

How do I store the clothes?
Store clean and dry. Avoid damp areas. Fold gently to keep the shape.

8. Wholesale & Partnerships

Do you offer wholesale?
Yes, we are open to wholesale partnerships with pet boutiques, groomers, and select retailers. Contact us at hello@perritale.com for details.

Do you work with influencers or affiliates?
Yes. We love working with pet creators and short-haired dog communities. Email hello@perritale.com with your details.

Do you offer gift cards?
Gift cards may be available during certain periods. Please check our website or contact us.

9. Contact & Support

How do I contact you?
Customer support: support@perritale.com
General inquiries: hello@perritale.com
We respond within 24 hours, Monday to Friday.

Where are you based?
We are an online brand. Our customer service is available by email.

Do you have a physical store?
No. We currently sell online only at perritale.com.

How can I stay updated?
Follow us on Instagram and TikTok at @perritale, and join our email list for new drops, stories, and early access.