Returns & Refunds Policy

Perritale
Last updated: October 14, 2026

1. Overview

We want you and your dog to love your order. If something isn’t right, we’re here to help.

This Returns & Refunds Policy explains how returns, exchanges, and refunds work for orders placed on perritale.com. By placing an order with us, you agree to this policy.

2. Return Window

You may request a return or exchange within 30 days of delivery.

Requests made after 30 days may not be accepted, unless required by law.

3. Return Conditions

To be eligible for a return or exchange, your item must be:

Unused and unworn
Unwashed
Free from pet hair, dirt, stains, and odors
In its original packaging
With all original tags, labels, and accessories attached
Accompanied by proof of purchase, such as your order number or confirmation email

We reserve the right to refuse a return if the item does not meet these conditions.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

Gift cards
Final sale items
Personalized or custom-made items
Items marked as non-returnable on the product page
Items damaged through misuse, improper care, or normal wear and tear

If you are unsure whether your item is eligible, contact us before shipping it back.

5. How to Start a Return or Exchange

To start a return or exchange:

Email us at support@perritale.com
Use the subject line: Return — Order # [Your Order Number]
Include your order number, the item(s) you want to return or exchange, and the reason
If you are requesting an exchange, tell us the size or item you want instead
We will respond within 1–2 business days with return instructions

Please do not send items back without contacting us first. Returns sent without approval may be refused or delayed.

6. Return Shipping

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping method. We are not responsible for returns lost or damaged in transit.
If you are returning an item from outside the United States, please mark the package clearly as “Returned Goods” to avoid customs issues.
Original shipping charges are non-refundable, unless the return is due to our error.

7. Exchanges

If you need a different size or item:

We offer one free size exchange for US orders, subject to availability.
For international orders, exchange shipping costs are the customer’s responsibility.
If the requested size or item is unavailable, we may offer a refund or store credit instead.
Exchanges are processed after we receive and inspect the returned item.

8. Refunds

Once we receive your return, we will inspect it within 2–3 business days.

If approved:

Refunds are issued to the original payment method.
Please allow 3–5 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are not refunded unless the return is due to our error.
If your order qualified for free shipping and the return reduces your order total below the free shipping threshold, we may deduct the original shipping cost from your refund.

If your return is not approved, we will contact you with an explanation.

9. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item:

Contact us within 7 days of delivery at support@perritale.com
Include your order number and clear photos of the item and packaging
We will arrange a replacement, exchange, or refund at no extra cost to you
We may ask you to return the item, and we will provide a prepaid return label where possible

We reserve the right to request additional information before approving a claim.

10. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again
Contact your credit card company — it may take time before your refund is officially posted
Contact your bank — there is often processing time before a refund appears
If you’ve done all of this and still have not received your refund, contact us at support@perritale.com

11. Order Cancellations

You may cancel your order within 12 hours of placing it, as long as it has not shipped.

To cancel, email support@perritale.com with the subject line: Cancel — Order # [Your Order Number]

If your order has already shipped, you will need to follow the return process after delivery.

12. International Returns

International customers are responsible for return shipping costs, customs fees, and any import duties.

We cannot refund original international shipping charges or duties paid, unless the return is due to our error.

13. Gifts

If your item was purchased as a gift and shipped directly to you, you may be eligible for a store credit or exchange instead of a refund. Please contact us for details.

14. Changes to This Policy

We may update this Returns & Refunds Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us at:

The Perritale
Email: support@perritale.com
Website: perritale.com